Returns & Exchanges

We want to ensure that you are satisfied with our products. If you are not, you can return the goods under the following conditions:

Return Period

You can return your order within 14 calendar days of receiving it.

Exchanges

We do not offer exchanges. However, you may return the item and reorder it if it is still in stock.

Condition of the Goods

The returned goods must be in their unused original condition, including all packaging, tags, thank-you cards, vouchers, etc. Damaged or used items are excluded from returns.

Shipping Damage

If you receive our goods with obvious shipping damage, we ask that you report this to the carrier as soon as possible and inform us immediately, so we can make a claim on your behalf with the shipping provider.

Return Shipping Costs

The return shipping costs are to be borne by you as the customer.

Contact Us

To initiate a return, please contact us within the above-mentioned return period via return@decideclothing.com, providing your order number and reasons for the return. We will then contact you and inform you of the next steps.

Refund

After receiving and inspecting the returned goods, the refund will be processed within 14 business days to the original payment method used.